The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
General
No smoking on site
Wi-Fi
No parking
No pets allowed
Security
Luggage storage
Smoke detectors
Fire extinguishers
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Cots
Children's menu
Spa & Leisure
Sun terrace
Garden area
Leisure/ TV room
Room features
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
292 Sandycombe Road,
Kew,
United Kingdom,
TW9 3NG,
Greater London
Map view
street view
292 Sandycombe Road,
Kew,
United Kingdom,
TW9 3NG,
Greater London
City landmarks
Botanical Garden
Royal Botanic Gardens
810 m
Palace
Kew Palace
1.3
km
Richmond
Richmond Park
3.4
km
Museum
London Museum of Water and Steam
2.2
km
Museum
The Musical Museum
2.4
km
Museum
The National Archives
760 m
Gallery
Marianne North Gallery
850 m
Royal Botanic Gardens Kew
Queen Charlotte's Cottage
650 m
Garden
The Great Pagoda
1.3
km
Kew Road Royal Botanical Gardens
Shirley Sherwood Gallery of Botanical Art
850 m
Museum
Museum of Richmond
2.4
km
River Thames
Kew Bridge
1.2
km
Garden
Temperate House
620 m
Old Deer Park Twickenham Road
Old Deer Park
980 m
Marble Hill House Marble Hill Park Richmond Road
Marble Hill House
3.5
km
Art object
The Hive
1.0
km
Garden
Elizabeth Gate
1.3
km
Botanical Garden
Princess of Wales Conservatory
660 m
Historic Site
Chiswick House
2.1
km
Alpine House
1.0
km
Museum
Gunnersbury Park Museum
2.6
km
Treetop Walkway
Treetop Walkway
1.1
km
Gallery
Shirley Sherwood Gallery
860 m
Bridge
Chiswick Bridge
1.2
km
Park Rd House open Wednesdays
Syon House and Park
4.9
km
Palace
Syon House
4.9
km
Golf Course
Dukes Meadows Golf
4.3
km
Park
Syon Park
4.9
km
Nearby
Garden
Waterlily House
420 m
Restaurants
Neighbourhood Cafe Yukari
310 m
110 North Road
Caffe Torelli
290 m
3 Royal Parade Kew Garden
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
7.4
Location
8.9
Service
8.7
Dining
7.2
Guest reviews
8.0/10
based on 9 reviews
8.0
8.0/10 based on 1705 reviews
Michael
United Kingdom,
April
2024
8.0/10
The hotel offers a mix of positives and negatives. The rooms were well-appointed, clean, and quiet, but some issues like a noisy extractor fan, broken chair, and unfriendly staff affected the stay. The location was convenient with friendly local musicians one night, but occasional noise from the Heathrow flight path was a downside.
Rooms
7.0
The rooms were well-appointed, clean, and quiet despite some minor issues.
Service
9.0
The service was great and very helpful, catering well for breakfast and event needs.
Location
8.0
The location served its purpose well, with friendly staff and close proximity to Kew Gardens, although noise from the Heathrow flight path was occasionally disruptive.
Dining
8.0
The dining experience was pleasant overall, with some minor room for improvement like adding hash browns to the breakfast options.
Facilities
8.0
Hannah
United Kingdom,
April
2024
8.2/10
I had a pleasant stay at this hotel. The rooms were clean and spacious, with a good bed and a forceful shower, although the room was smallish and quite warm. The service was top-notch, especially in arranging an extra bed for my sister in an emergency situation. The location was brilliant for visiting Kew Gardens, very close to the entrance and Kew Garden underground station, with plenty of shops and restaurants nearby. The dining experience had some ups and downs, offering nice but somewhat posh options for breakfast. Overall, a convenient and comfortable choice for my trip.
Rooms
8.0
The rooms were clean and spacious, with a good bed and a forceful shower.
Service
9.0
The service was great and really helpful. The staff were pleasant and accommodating.
Location
9.0
The location was very convenient for visiting Kew Gardens and exploring the charming area with various shops and restaurants.
Dining
7.0
The dining experience was nice but a little posh for my taste, lacking some simpler options like hash browns with breakfast.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Fred
United States,
April
2024
8.2/10
The hotel offers everything you need for a pleasant stay with clean and comfortable rooms, friendly staff, and a great location near Kew Gardens. However, the breakfast options could be more diverse, and some areas may lack luxury amenities.
Rooms
8.0
Our room had everything we needed and the portable air conditioning was excellent.
Service
9.0
I really enjoyed the excellent breakfast and the relaxed atmosphere created by the friendly staff.
Location
9.0
The location was excellent, just a short walk from the train station and Kew Gardens area with convenient access to shops and restaurants.
Dining
7.0
The dining experience offered a mix of self-service options but could benefit from more variety.
Facilities
8.0
The hotel had very good standard facilities including a welcoming bar area.
Johnny
United Kingdom,
March
2024
8.8/10
The hotel is located at the very top of the hotel, offering a large, quiet room featuring a King-Sized bed. The air conditioning unit was a bit noisy but manageable. It's fine thanks to the double aspect windows, providing comfortable accommodation. The service was excellent, with obliging, friendly, and professional staff creating a lovely atmosphere. The location is superb, within walking distance of Kew Gardens tube station and surrounded by numerous restaurants in Kew Village. The dining experience was very good and fresh, setting us up nicely for the day. The facilities were well-kept and pleasant.
Rooms
8.0
The room was large, quiet, and featured a King-Sized bed. The air conditioning unit was a bit noisy but manageable thanks to the double aspect windows.
Service
9.0
The staff were all so very friendly and professional, creating a lovely atmosphere. Housekeeping was excellent, and the welcome drink was a nice touch.
Location
10.0
The location couldn't have been better, just a few minutes' walk from Kew Gardens Station and surrounded by restaurants in Kew Village.
Dining
8.0
The dining experience was very good and fresh, a great start to the day with regional products.
Facilities
9.0
The facilities were top-notch and well-kept, enhancing the overall experience.
Nicholas
United Kingdom,
February
2024
7.4/10
The hotel provides a larger, nicely decorated room option but overall needs some updates. It was quite chilly during my stay but had a satisfactory experience. The service from the pub and restaurant staff was consistently helpful and friendly. The location is ideal for exploring Kew Gardens and the surrounding area, offering a pleasant atmosphere with local musicians sometimes performing. The dining experience had some hits and misses, with breakfast lacking variety. The hotel's facilities were decent but could use improvements.
Rooms
7.0
The room I booked was larger than others and nicely decorated, offering a satisfactory stay despite needing some updates. It was really cold during my visit.
Service
8.0
The service from the pub and restaurant staff was great, always friendly and hardworking.
Location
9.0
The location was great for my visit to Kew Gardens, with easy access to Kew Gardens Station and a vibrant atmosphere with local musicians. Convenient for exploring the area.
Dining
6.0
The dining experience had its ups and downs, with some meals being nice but lacking variety at breakfast.
Facilities
7.0
The hotel's facilities were decent but could benefit from some improvements.
Harry
United Kingdom,
January
2024
7.8/10
My stay at the hotel was overall fantastic. The room was very nice, with a lovely bathroom and a King Size bed plus a fold-out double sofa bed for the kids. It showed some signs of wear and tear, but some minor repairs would have made a difference. The service was excellent overall, with a warm welcome and outstanding service, although the breakfast staff were a bit rude. The location was superb, being close to Kew Gardens and various restaurants in Kew Village. The dining experience was good, with tasty breakfast options, although the service was a bit slow at times. The facilities were up to standard, meeting my expectations.
Rooms
7.0
The room was nice and had a great bathroom, but showed some wear and tear that could be easily fixed.
Service
8.0
The staff were very friendly and provided outstanding service, though there were some issues with the breakfast staff being rude.
Location
9.0
The location was superb, close to Kew Gardens and various dining options in Kew Village.
Dining
7.0
The dining experience was good overall, with tasty breakfast options, but the service was slow at times.
Facilities
8.0
The facilities met my expectations and were satisfactory.
Ben
United States,
November
2023
7.8/10
The hotel has a nice village feel and is close to Kew Gardens, making it perfect for those wanting to visit the area. The rooms needed a little TLC on the 3rd floor, reachable through a narrow staircase, but the friendly staff made up for it. The dining experience was a bit disorganized, with some waiting required, but the homemade pastries were worth it.
Rooms
7.0
The rooms on the 3rd floor needed a little TLC and were accessed through a very narrow staircase, but they were still comfortable.
Service
8.0
The staff, despite some misleading information, was friendly and offered apologies when needed. The manager and housekeeping were attentive, and the welcome drink was a nice touch.
Location
9.0
The hotel couldn't be better located for visiting Kew Gardens, with the station and a bus stop just outside. However, it's a bit far from central London if that's your main focus, but for my needs, it was ideal.
Dining
7.0
The dining experience was a bit disorganized, and some items were missing. However, the breakfast area was much improved and the wait for ordered items was worth it for the quality. The homemade pastries were a standout.
Facilities
The hotel lacked some details in the dining area but the breakfast space was improved, airy, and welcoming. The location was perfect for my visit, and despite some shortcomings, it was a good value for the money.
Mark
United States,
September
2023
8.2/10
My stay at the hotel was comfortable and enjoyable. The room was spacious, with lovely large windows and amenities like tea and coffee making facilities. The W/C issue was a minor inconvenience in the morning. The service was caring and welcoming, and the staff understood our needs well. The location was excellent, with easy access to attractions like Kew Gardens. The dining experience was good overall, although the lack of gluten-free options was a downside.
Rooms
8.0
The room was huge and nicely decorated, with tea and coffee making facilities. The W/C issue in the morning was a minor inconvenience.
Service
9.0
The staff was caring and welcoming, understanding our needs and accommodating us well.
Location
9.0
The hotel's location was excellent, providing easy access to attractions like Kew Gardens and other hidden gems in the area.
Dining
7.0
The dining experience was good, with delicious food and pleasant surroundings.
Facilities
8.0
The facilities were satisfactory, offering everything needed for a comfortable stay.
Joseph
United Kingdom,
August
2023
8.0/10
I was thrilled with the location of the hotel, so close to Kew Gardens and convenient with easy access to bus routes and the train station. The service was top-notch, with the staff being extremely pleasant and helpful during my stay. The dining experience exceeded my expectations, offering high-quality food that was worth the price. However, the rooms were a bit basic and not the best value for money due to the high rates compared to the standard of the room.
Rooms
7.0
My 'Superior' room was huge, nicely decorated, and had lovely large windows overlooking the quiet street. It came with tea and coffee making facilities and bottled water.
Service
9.0
The staff at the hotel were brilliant, really friendly, and well-equipped to assist with any needs. They even helped me organize a taxi for my early morning departure to the airport.
Location
8.0
The hotel's location near Kew Gardens and the quaint Kew Station was fantastic for my visit. It was also easy to reach from central London, making it a convenient choice.
Dining
8.0
The dining experience was yummy, and the quality of the meal exceeded my expectations. It was definitely good value for the quality of food provided.
Facilities
8.0
The facilities at the hotel were very nice, with everything well-maintained and in good condition.
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